Bike room

Burton Rau

2026-09-21

Google

Want to start by saying I bought a bike for my daughter 5 years ago and was great!
So, decided to reach out again and buy one for my son. It has been the worst experience!! Ordered a bike that was a year old, received it 3 weeks after oder. It had a few scratches as expected, but also had a Crack in the carbon, top tube and on the stem and handlebars. All on left side indicating and crash my bike mechanic stated. Emailed Bikeroom right away and said they would take care of. That's been almost 4 weeks ago and nothing has been DONE! Keep reaching out and they say be patient they are working on it? All I have asked for is a store credit towards another or a refund on purchase. As of now radio silent, I highly recommend NOT BUYING from this company and looking elsewhere.

Dujfjf

2026-09-05

Google

Ich habe mir das Fahrrad bei Bike Room bestellt. Es kam gut verpackt an und die etwas längere Lieferzeit war noch völlig okay. Das Fahrrad an sich ist super, allerdings gab es ein schwerwiegendes Problem bei der Vormontage.
Wie auf dem Foto zu sehen ist, war das Teil im Gabelschaft (Kralle/Expander) ab Werk viel zu tief hineingedrückt. Eine sichere Montage des Lenkers war dadurch unmöglich und das Rad nicht fahrbereit.
Ich musste das Fahrrad in eine Werkstatt bringen, um den Fehler beheben zu lassen. Das hat mich 250 € extra gekostet. Bei einem Neufahrzeug ist das ein klarer Mangelfall in der Qualitätskontrolle.
Da dieser Fehler eindeutig vom Hersteller verursacht wurde, erwarte ich von Bike Room eine vollständige Erstattung der Werkstattkosten von 250 €. Sobald der Kundenservice hier eine faire Lösung bietet, passe ich meine Bewertung gerne an. Aktuell reicht es wegen des Ärgers und der Extra-Kosten nur für 2 von 5 Sternen.

Amy

2026-08-05

Google

**★★★★★**

Bikeroom exceeded every expectation. The curation is top-notch, the site makes comparing high-end bikes effortless, and customer service was fast and genuinely knowledgeable. My bike arrived perfectly tuned and ready to ride. Great experience from start to finish, highly recommend to any cyclist!

Francesca Lissoni

2026-08-05

Google

Il mio ragazzo ha comprato una bici usata su Bikeroom ed era praticamente perfetta! Arrivata in tempi da record.
Super professionali, consiglio.

Ryan Boldan

2026-08-04

Google

I purchased a Pinarello Dogma F from Bike-Room and was very happy with the price and the bike itself. It arrived safely, looks fantastic, and most of the extra parts were included, along with the Bike-Room/Pinarello certificate of authenticity.

Unfortunately, communication throughout the process was inconsistent, and I often had to reach out for updates rather than receiving them proactively. The first bike we attempted to purchase was delayed by unavailable parts and ultimately scrapped after approximately 30 days because the frame was scratched during the build. The replacement bike then shipped 7–10 days later than expected. Despite sending three emails requesting an update, I never received a direct response; eventually, an automated email arrived with the UPS tracking number.

I also paid for the Pro Build, but the bike was not as completely prepared as I expected. It did not arrive set up tubeless, tubeless valves were not included, the seat post clamp had not been installed, and the promised water bottle was missing. I had to take the bike to a local shop to have everything checked and finished before riding. That was manageable, but the bike was definitely not “ride ready” as claimed.

Overall, Bike-Room provided an excellent bike at a very competitive price, but the communication and Pro Build did not match what I expected from a premium purchase and upgraded build service. With better communication and a more thorough final inspection, the experience could have been excellent. Be prepared for possible delays and some additional work after delivery - but in the end, the price was right.

Xavier

2026-07-30

Google

Vous achetez un vélo sans garantie. Sav proche du 0. Ils vont remettre la faute sur votre utilisation si un problème arrive. Juste des vendeurs

Marco Spinelli

2026-07-29

Google

Ottimo servizio, sono riuscito a comprare la bici ad un ottimo prezzo con le specifiche che volessi, montata e preparata dai meccanici esperti del team di bikeroom.
Top!

Max Pullinger

2026-07-29

Google

I purchased a road bike at a fantastic price and couldn't be happier with the experience. The customer service was outstanding—responsive, professional, and incredibly helpful throughout the entire process. I would definitely recommend Bikeroom to anyone looking to buy a premium bike.

Alberto Sangiorgio

2026-07-29

Google

Great experience with Bikeroom!

I bought a Team pre owned bike from the Jayco AlUla team through them. It arrived within the delivery window, packaging was practically perfect, and the bike matched exactly what was shown in the photos on the site: same condition, no surprises. Concierge service was excellent too, made the whole purchase easy.

Highly recommend!

mattia rinieri

2026-07-29

Google

Great service, got my bike in the right conditions and serviced well. Friendly staff who helped during the whole process.

annalisa buffa

2026-07-15

Google

Ho ordinato una bicicletta ready-to-ride. Mi è arrivata con la forcella davanti un po danneggiata e con la catena mal messa (che è caduta al primo giretto). I tecnici di bikeroom son stati poco costruttivi , chiedendo prima fotografie impossibili (come si fa a dimostrare che una cosa è storta di qualche mm in foto?), filmini, documenti che il ciclista avrebbe dovuto scrivere a loro ... Il tutto per meno di 100 euro di riparazione!
Davvero non conoscono il sacro principio della proporzionalità. Peccato.

Sara

2026-06-27

Google

Terrible experience. I ordered an e-bike (CHF 2,000) with an expected delivery time of 10–15 days. After the delivery date passed, I was informed that the e-bike was not available. It later became clear that it was never actually in stock.

Instead, I was offered a “premium alternative” for an additional CHF 500, which I declined and requested a refund.

Getting the refund was very slow. Every step took around 3 working days, and multiple reminders were needed before receiving any response. There is no phone number or other direct way to contact them.

After 4 weeks, I finally received my money back, which is the only reason I’m giving 2 stars instead of 1, as I had started to doubt I would get it refunded at all.

Stay away from this company. These guys list bikes which are not available, just to keep your money blocked.