FA

Filippo Angeloni

2025-11-25

Google

My experience with Bikeroom and Andrea Bergamini was great. I am completely new to bikes and Andrea guided me through all phases of buying my first bike and I can't recommend them enough. Also the bike arrived in a perfect package and the gifts were also appreciated. Kudos to Bikeroom team !

W

Weronika

2025-10-21

Google

Great Customer Service, very responsive and helpful. Bike was shipped within a couple of days from ordering. The packaging was great - sturdy and reliable, much better than other shops and brands I've ordered from. And, the bike itself looks even better in person than on pictures! overall I am very happy with the shop and the service provided.

Risposta del proprietario:

Hello Weronika,

This really made our day — thank you! We put a lot of care into both the speed of shipping and the sturdiness of our packaging, so it means a lot to hear that it stood out to you compared to other shops. Even better that the bike looks even nicer in person than in the photos — that’s the kind of reaction we love to hear, because it means the excitement carries through from the screen to the first ride.

We’re so glad you’re happy with both the bike and the service. Enjoy every moment in the saddle, and when the time comes for your next bike, we’ll be here waiting to help you find the perfect one.

All the best,
The Bike Room Team

MC

Monti Chur

2025-10-07

Google

Auch bei mir kam ein bestelltes Produkt defekt an, dies musste anschliessend bei einem Fachhändler vor Ort repariert werden.

Die Garantiekosten wurden nicht übernommen trotz vorherigen Abklärungen.

Dazu kamen noch versteckte Kosten die bei der Bestellung als Kostenfrei galten wie: Porto und Zoll

Fazit:

Miserable Kundenbetreuung, Preise dienen nur als Lockvogelangebot unter dem Strich zahlen Sie mehr, Lieferzeit nicht gewährleistet.

Risposta del proprietario:

Caro Aron,

Ci dispiace sinceramente leggere la tua esperienza e comprendiamo perfettamente la tua delusione. La qualità dei prodotti e la trasparenza del servizio sono per noi fondamentali, quindi ci preoccupa sapere che in questo caso non siano state rispettate le tue aspettative.

Il nostro reparto After Sales desidera approfondire personalmente la situazione per chiarire ogni dettaglio, verificare quanto accaduto e, se possibile, trovare insieme una soluzione.

Il nostro After Sales Manager ti contatterà direttamente a breve per raccogliere tutte le informazioni necessarie.

Ti ringraziamo per aver condiviso il tuo feedback: ci aiuta a migliorare e a garantire un servizio sempre più all’altezza delle aspettative dei nostri clienti.

Cordiali saluti,
Il Team Bike-Room

EJ

EN JEI

2025-09-22

Google

I purchased a bike that came with a bent rear deraileur. Also, the front break didn’t work properly. There was no way to send them photos of a hydraulic system issue for their pre approval. So I had it fixed anyway. Maybe I could put more effort into producing the evidence. Some chf409 total cost which they refused to reimburse initially. But after some interaction on their initiative they did chip in chf150 which was kind enough at the end.
Also the fact is I had purchased basic assembly only so they didn’t have control of assembly and so required more evidence to avoid scamming. I’d recommend to have them assemble the bike ready to ride as then they can’t disclaim warranty.

Risposta del proprietario:

Thank you for taking the time to share your experience. We’re sorry to hear about the challenges at the start but glad we were able to contribute toward the repair costs and that things worked out in the end. Your point about choosing a higher assembly option is well taken — it gives us more opportunity to ensure everything is checked and working smoothly before it arrives.

We truly appreciate your recommendation and look forward to welcoming you back when you’re ready for your next bike!

– The Bike Room Team

CK

Corinna Kirchhöfer

2025-08-03

Google

Ich habe am 7. Juli ein Bike bestellt, mit voraussichtlichem Liefertermin bis 28. Juli. 1 Woche nichts gehört, nachgefragt, Info: wir warten auf Ihr Bike vom Großhändler. Bis 24.07 keinerlei Informationen zum Versand. innerhalb von 24 Stunden sollte ich komplett bezahlen und bis heute (03.08.) hab ich mein Geld nicht zurück, Storno ist 9 Tage her.

Angebot wirkt wie Kundenfängerei. Kein telefonische Erreichbarkeit, keine Antwort auf E-Mails.

Es ist einfach unglaublich, solch einen schlechten Kundenservice zu betreiben. Nächste Woche geht’s zum Anwalt.

Risposta del proprietario:

Dear Corrina,

Thank you for taking the time to share your experience so openly with us.

We are truly sorry that your experience didn’t match what you – and we – hoped for. The extended wait time for your bike and the lack of clear communication do not reflect the standard of service and transparency we aim to provide. For this, we sincerely apologize.

We fully understand your frustration – especially when an order is placed with such anticipation. Even though the order has now been canceled, we take your feedback very seriously. It helps us reflect on our internal processes and make targeted improvements to ensure situations like this are avoided in the future.

We do hope to have the chance to regain your trust – with more clarity, reliability, and the kind of service you rightfully expect from Bike-Room.

Thank you again for your honest feedback.

Warm regards,
Bike-Room After Sales Team

AR

Alejandro Rodriguez

2025-03-24

Google

I recently purchased a BMC road bike from this shop at a very competitive price, and I’m extremely happy with the entire experience. The bike was delivered from Italy to Switzerland in perfect condition, with careful packaging that showed real attention to detail. Customer support was excellent — responsive, helpful, and quick to answer all my questions. Highly recommend this shop for both their pricing and top-notch service!

Risposta del proprietario:

Thank you for your kind words and detailed feedback! We’re delighted to hear that your BMC arrived safely and that our team could support you throughout the process. Enjoy the ride, and we look forward to welcoming you back anytime!

— The BikeRoom Team

MH

Maximilian Hirsch

2025-03-13

Google

I had a very disappointing experience purchasing a €10,000 bicycle from this shop. Initially, I was promised a DT Swiss 60mm wheelset, but later I was informed that this couldn’t be delivered and was offered a Shimano 60mm wheelset instead. While this wasn’t my first choice, I agreed. However, when the bike finally arrived, it had a Shimano 50mm wheelset, which was not what I had agreed to.

For two months, I’ve been exchanging endless emails with the seller, who refuses to swap the wheels. Instead, they offer me a €200 discount and suggest that I sell the brand-new wheelset myself. As a private seller, I would have to heavily discount them to make a sale, resulting in a significant financial loss and wasted time. This is simply unacceptable—I did not receive the product I ordered.

To make matters worse, I originally ordered a different color scheme for the bike, but after transferring the payment, I was informed that it was no longer available.

This entire experience has been frustrating and unprofessional. I expected far better service and transparency when making such a high-value purchase. I cannot recommend this shop based on my experience.

Risposta del proprietario:

We are very sorry to hear about your experience and that your order did not meet expectations. A €10,000 purchase is a significant investment, and we understand the frustration when details such as wheel specifications or color availability do not align with what was originally requested.

In your case, the wheelset and color adjustments were communicated as alternatives when certain configurations became unavailable. We regret that these solutions did not fully satisfy your expectations. While we strive to provide fair resolutions, including financial compensation, we understand this may not have felt adequate in your situation.

Your feedback is valuable and will be shared internally to improve transparency and ensure customers always feel fully informed and confident in their purchase. We sincerely apologize for the inconvenience caused.

— The BikeRoom Team

VL

Voce Libera

2024-01-18

Google

Spedizione puntuale e veramente ben imballata. Bici stupenda come da foto 100% soddisfatto, inoltre a sorpresa anche il kit di benvenuto con alcuni gadget; Grazieeee!!!!!! È la prima volta che compro da voi e meritate le ottime recensioni👍🏻🚲

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